Terms & Conditions

1        Introduction

1.1     These terms and conditions (these Terms) form part of and apply to the membership agreement between us and you.

1.2     When you submit your membership application form, you are bound by and agree to comply with these Terms.

1.3     If upon reading these Terms, you no longer wish to be a member of your Fernwood Fusion Home Studio, you may cancel your membership during the cooling off period in accordance with clause 23.

1.4     You are entitled to commence using your membership benefits from the date stated on your membership agreement.

2        Responsibility for members under 18 years of age

2.1     If you are under 18 years of age you cannot enter into a direct debit arrangement or a membership agreement with us without the full consent of your parent or guardian, who must also take full financial responsibility for your membership regardless of whether he or she is paying for the fortnightly debits or not. We require your parent or guardian to sign your membership application and enter into this membership agreement on your behalf.

2.2     By entering into this membership agreement on your behalf your parent or guardian:

          (a) takes responsibility for ensuring that while you are under 18 years of age you exercise safely and otherwise comply with these Terms; and

          (b) agrees to hold us and each other Fernwood Fusion Studio harmless in respect of any claim made by or on behalf of the child against us or another Fernwood Fusion Studio to the extent that any such claim would have been excluded under this membership agreement, had you been an adult and entered into this membership agreement on your own behalf.

2.3     If your membership entitles you to 24 Hour and After Hours Access you must not, while under the age of 18 years, attend a Fernwood Fusion Studio unless you are accompanied and supervised by a person who:

          (a) is a member of and has the relevant access privileges of the same Fernwood Fusion Studio; and

          (b) is 18 years or older.

3        Safety first

          The health and safety of members is important to us. This clause sets out some of the things we require of you to help achieve that objective.

3.1     Your physical condition

          (a) A safe and effective exercise program is dependent upon accurate health and fitness profiling. It is therefore essential that you tell us in writing all relevant personal health and fitness information both before (through our pre-exercise questionnaire or otherwise) and during the course of any exercise program or other activity.

          (b) You will ensure that information you disclose to us will be true and accurate and not misleading in any way. You must not attend and use the facilities and services whilst you are suffering from any illness, disease, injury or other condition that could present a risk to the health or safety of other members and guests or yourself.

          (c) You must notify us of any changes to your health or existing medical conditions, or if you believe there is a risk to your health or the health of others as a result of you participating in activities under your membership.

          (d) If you happen to use the facilities and services before disclosing relevant health information to us, you promise that you are in good physical condition and you do not know of any reason why you may not be able to exercise safely. If you feel unsure that you can make this promise, we ask that you do not use the facilities and services until we have completed your health and fitness profile.

          (e) We reserve the right to cancel your membership if, in our reasonable opinion, you do not satisfy the medical or physical conditions required to participate in the activities in a Fernwood Fusion Studio’s facilities and you do not provide us with evidence from a medical practitioner or an appropriate health professional to prove otherwise.

3.2     Proper use of equipment

          You will ensure that you take care when using the facilities and services and make sure that you use the facilities and services including equipment appropriately and safely. If you are ever not sure how to operate any equipment properly, please ask a staff member before you use it.

3.3     We can refuse you entry

          We can refuse you entry to the facilities and services or cancel your membership immediately if you behave in a way that is seriously risky or inappropriate, such as if you threaten or harass others, deliberately or recklessly damage equipment or facilities or if you use or distribute illegal or performance enhancing drugs.

3.4     Please follow our directions

          You agree to follow any reasonable direction of a member of our staff relating to health and safety or any other matter.

4        Etiquette Policy

          In signing your membership agreement you agree to abide by the Fernwood Fusion Studio Etiquette policy which is outlined below.

4.1     Members Only

          Use of Fernwood Fusion Studio facilities is strictly for members only when the studio is unstaffed. During staffed studio hours, there may be instances where casual entry is allowed for a fee, whereby individual’s identity details and contact information are captured for our records. A penalty fee will be charged if you allow access to non-Fernwood Fusion members, as specified in your price list.

4.2     Access Cards

          (a) Members will not be allowed to use the Studio facilities unless they show their access pass or use their membership access pass to gain entry to the studio.

          (b) The access card is for your use only, and must not be given to any other person to access the studio. In the event that this occurs, your membership will be cancelled immediately, and you will be required to pay the cancellation fee plus the penalty fee as specified in your price list. This fee will be deducted immediately from your nominated account.

          (c) The access cards is non-refundable, non-transferable to another member during or after the membership period and will be cancelled immediately upon cancellation of your membership.

4.3     Your Health – Injuries or Risk of Harm

          (a) Members must conduct themselves in a manner which will not cause harm or discomfort to themselves or other members.

          (b) Members must advise their Class Instructor if they are injured or there is any change to their health that may impact their ability to continue their exercise program or use studio facilities.

4.4     Bring a Towel

          (a) Members must bring a towel to the studio to use the facilities. Please use the towel to wipe down the equipment after use.

4.5     Bring Reformer Pilates socks

(a) Members must bring a pair of Reformer Pilates sock to use at the facility for all Fusion Reformer Pilates and Fusion classes.

4.6     Appropriate Behaviour

          (a) Members and staff must conduct themselves with appropriate decorum in the studio and treat others with respect at all times.

          (b) Foul language and inappropriate behaviour will not be tolerated.

          (c) Members are asked to respect the privacy of other members and refrain from using the camera/video camera on their mobile phone or any other recording device whilst at the studio.

4.7     Dress

          Members are asked to dress appropriately for their workouts and wear suitable training shoes at all times while in the studio.

4.8     Facilities and Equipment

          (a) Members must immediately replace all equipment upon completion of exercise. Members must not leave equipment on the floor. This is a safety issue and will be strictly enforced.

          (b) Members must immediately report any breakage or damage to equipment to the Studio Manager or other staff member.

          (c) Members are asked to treat the equipment and facilities with care.

4.9     Lost Property

          Lost property will be kept for two weeks, after which, if unclaimed, will be donated to charity.

4.10   Reformer Pilates, Mat & Fusion classes

          (a) Members attending these sessions or classes are encouraged to arrive five minutes prior to the scheduled commencement time of the class to ensure that they have time to set up equipment. Members must complete both the warm up and cool down phases of group exercise classes. For your own safety, members who arrive late may be prevented from participating in a class if they do not have sufficient time to warm up. We encourage you to consult the Class Instructor for guidance on session and/or class selection and attendance. Members are required to book in for all classes. Please refer to the Class Timetable on the Fernwood Fusion App or website for more information.

          (b) Subject to clause 19.1 your home studio operator has the right to cancel your membership with no further charge to you should you in their opinion breach the Studio Etiquette policy

          (c) We may occasionally update our Etiquette Policy to further promote health and safety or to make other improvements.

          (d) If you break any provisions in our Etiquette Policy, the response we take will be at our reasonable choosing and we will try to exercise this right fairly by giving you a warning if we consider the failure is less serious. In this regard however you acknowledge that health and safety of all users and protection of property is very important. Accordingly, if we reasonably consider the failure to follow our Etiquette Policy is serious or persistent, we may suspend or even cancel your membership with immediate effect.

5        Personal information about you

5.1     You agree that we may handle your personal information in accordance with our Privacy Policy.

5.2     You acknowledge and agree that we, and other Fernwood Fusion Studios, may use video monitoring in our facilities for health, safety and security reasons. If you have any queries in relation to the use of monitors operating in and around these facilities, please contact us or the relevant Fernwood Fusion Studio.

5.3     Allowing us to use your image

          We sometimes film or photograph the studio so it’s possible you will appear in the background. By signing this agreement, you allow us to use your image in promotional and other business related material. Furthermore, by signing and agreeing to these Terms, you authorise the Studio, or any of its other entities, to use any photographic images, video, or any other recording of you contained or stored on, where such images were recorded whilst you are, or were, taking part in any of the Studio’s activities, using its services, or utilising any of its products. The studio reserves the right to use these images or recordings for commercial purposes without compensation.

6        Membership Term

6.1     The period of your membership is set out in your membership details, but your membership may be terminated before the end of that period in accordance with this membership agreement.

6.2     Ongoing Minimum Term Membership

          (a) An ongoing minimum term membership is a membership where there is a minimum term commitment. If your membership is an ongoing minimum term membership your membership details state your minimum term commitment (Minimum Term) and the last day of the Minimum Term (Minimum Term End Date). Ongoing memberships will continue after the Minimum Term End Date unless you advise us in writing that you do not want your membership to continue. Please refer to clause 23 for methods of cancellation.

          (b) If your ongoing membership continues after the end of the Minimum Term it may be cancelled by you or by us in accordance with these Terms.

          (c) Where a direct debit arrangement is in place, membership payments will continue to be debited until your membership is cancelled in accordance with these Terms.

6.3     Flexible Membership

          (a) A flexible membership has a minimum term commitment of only 2 weeks (Minimum Term).

          (b) A flexible membership will continue after the Minimum Term until it is cancelled by you or by us in accordance with these Terms.

          (c) Where a direct debit arrangement is in place, membership payments will continue to be debited
until your membership is cancelled in accordance with these Terms.

7        Membership Access Types

7.1     The Membership Access Type is specified in your membership details. This clause 7 describes each Membership Access Type.

7.2     “Standard” means a membership which allows for access to and use of facilities during staffed operating hours only.

7.3     “Extended Hours Access” means access to the facilities outside of the staffed operating hours only and is available at certain studios only.

7.4     You agree to comply with our policies and rules, and the policies and rules of other Fernwood Fusion Studios, applicable to your Membership Access Type.

7.5     Staffed hours are displayed on the Fernwood Fusion App as well as the Fernwood Fusion website.

7.6     We reserve the right to change our staffed hours from time to time and will provide you with reasonable notice of any changes. You acknowledge that other Fernwood Fusion Studios may also change their staffed hours. If this is relevant to your Membership Access Type it is your responsibility to keep up to date with current staffed hours for Fernwood Fusion Studios you are entitled to access and use.

8        Membership Payment Methods

8.1     Memberships can be paid for in full and upfront.

8.2     Memberships can also be paid by fortnightly direct debit from either a bank account or a credit card of your choice.

9        Additional Services

9.1     There may be other services offered at a Fernwood Fusion Studio that do not form part of your membership but are available for you to purchase separately (Additional Services). These are not part of the services provided under your membership and you will be advised at the time if any additional terms apply to the Additional Services including applicable fees and charges.

9.2     Additional services are not transferrable between members, with the exception of clause 14.

9.3     Unless otherwise stated in this membership agreement, any booked sessions or consultations for any Additional Services that you cancel with less than 12 hours’ notice, or do not show up for, will be forfeited.

9.4     Notification of cancellation of any booked sessions must be made direct to the Fernwood Fusion Studio for record purposes.

9.5     If you are more than 15 minutes late to a booked session or consultation, you are taken to have cancelled that session or consultation and it will be forfeited.

9.6     Additional Services will expire when your membership ends and are not refundable.

9.7     Written notice for cancellation of these treatments is required where they are being paid for via direct debit.

9.8     Additional fees will apply for other services and programs offered from time to time throughout your membership.

10      Reformer refined Sessions

10.1   As part of your membership or Additional Services, you may purchase Reformer Refined sessions.

10.2   If your booked trainer is unavailable, another trainer will be assigned to your session. If a trainer is unavailable for your session, it will be re-booked for another time.

10.3   Sessions are purchased from your Fernwood Fusion Home Studio and not from any individual personal trainer. In the absence of or the departure of a trainer, you agree that your Fernwood Fusion Home Studio is entitled to assign another trainer for your remaining sessions. We will use reasonable endeavours to assign a trainer to you as soon as practicable.

10.4   It is the responsibility of the member to ensure that sessions are not accrued in excess of what can be used.

10.5   Sessions purchased via direct debit, as a pack or given as complimentary sessions, will expire 6 months from the date of purchase. It is the responsibility of the member to ensure that sessions are used prior to expiry. Sessions will automatically be removed from your membership once they expire without notification.

10.6   All Reformer Refined sessions are non-refundable.

11      Upgrading your Membership

11.1   You may request us to include certain components of Additional Services as an upgrade of your membership. If you make an upgrade request, we will agree the fees to apply to your upgraded membership.

11.2   If you no longer wish to upgrade your membership, you must provide us with written notice of your request to downgrade. Please refer to clause 13 in relation to downgrading.

12      Downgrading your membership

12.1   Subject to clause 12.2, if you wish to remove any component of your membership, you may request us to downgrade your membership by giving us written notice of the downgrade and paying for all services used up until the date of the notice.

12.2   You may incur a fee to downgrade a component of your membership which is specified in your membership details (downgrade fee).

12.3   If you do not pay the downgrade fee in full at the time of the downgrade request, the balance of the downgrade fee will be paid in instalments by direct debit, with the final instalment to be paid on or before the End Date or the Minimum Term End Date (as applicable).


13.1   You may freeze your membership for a minimum of 2 weeks and up to the maximum period of 8 weeks per 12 months outlined in your membership agreement. The freeze may be for any reason (including personal, holidays, medical, temporary physical incapacity, injury and illness).

13.2   You must give us prior written notice in order for your membership to be frozen.

13.3   You will be charged a freeze fee for each time your membership is put on freeze as specified in your membership details.

13.4   Your End Date or Minimum Term End Date (as applicable) will be extended by the period of a freeze.

13.5   In the event you wish to cancel your membership during a freeze period, that freeze period will end from the next scheduled direct debit date and the standard direct debit amount plus any payments for Additional Services, will apply along with the applicable cancellation fees.

14      Transfer membership to another person

14.1   Subject to clause 14.2, you are entitled to transfer your membership to another person who is not a member of a Fernwood Fusion Studio (transferee) with our approval, which we will not unreasonably withhold if you satisfy all of the requirements of this clause 14. The transferee must be sourced by you, and can be a member of a Fernwood Fusion Studio who cancelled her membership in order to take up your membership.

14.2   If your membership has been paid in full, you can transfer your membership to another person with our approval. The monetary negotiation of the remaining term is between the outgoing and incoming member and Fernwood Fusion will not partake in any exchange of funds. The fee to be paid for this transfer covers the studios cost of induction for the incoming member.

14.3   If your membership was purchased as part of your Fernwood Fusion Home Studio’s original opening sale (that is, at any time up to that date which is 6 weeks after the official opening date of your Fernwood Fusion Home Studio) or it is discounted, the price will not remain at the foundation or discount price. The current rate at the date of the transfer will be applicable to the membership and any associated Additional Services.

 14.4  No transfer can occur until:

          (a)  you have paid to us all outstanding fees for services provided or that are otherwise payable under this membership agreement;

          (b)  we receive payment of the transfer fee, which is set out in your membership details which covers the administration of the change in membership and the induction for the transferee; and

          (c)  the transferee has completed and signed such membership and related documentation as we then require of new members.

14.5   Additional Services that are fully paid but unused are not refundable or transferable with your membership in accordance with this clause 14.


15.1   Your membership includes 24 Reciprocal Studio Vouchers that may be used over a 12-month period which provide you with access to other Fernwood Fusion Studios. These vouchers cannot be used when your membership ends.

15.2   These vouchers give you access to other Fernwood Fusion Studio facilities and services that are equivalent to the facilities and services outlined in your membership.

15.3     Fernwood Fusion memberships do not give you reciprocal access to Fernwood Fitness facilities.

15.4     Reciprocal studio vouchers cannot be shared or transferred to another person.

15.5     Additional vouchers can be purchased in lots of 12 for $120.00.

16    interstudio transfer of memberships   

16.1   You may transfer your membership to another Fernwood Fusion Studio if:

(a) your membership has not been paid in full; and

(b) all services used at your Fernwood Home Studio have been paid for and your membership fees are up to date.

16.2   There may be restrictions associated with the transfer of a membership which includes certain Membership Access Types. You may need to adjust your membership when transferring.

16.3   You must agree to pay the membership price that the new Fernwood Fusion Home Studio charges, complete all necessary membership documentation and abide by the new Home Studio’s policies or rules.

16.4   Memberships that have been discounted can be transferred but pricing will not remain at the discounted price. The current rate that applies to the membership at your new Fernwood Fusion and any associated extras will be applicable.

16.5   Pricing for Additional Service varies between Fernwood Fusion Studios. You will be required to pay the price that the Incoming Home Studio charges for any Additional Services. You are also required to pay a transfer fee to move your membership to another Fernwood Fusion studio.

16.6   Fully paid for but unused portions of extras will be transferred with the membership to the new studio. These extras are non refundable unless Fernwood Fusion are in breach of any statutory warranty. Any booked sessions or consultations that you had previously cancelled with less than 12 hours notice or not attended will have been forfeited and will not be available to transfer.

16.7     Interstudio transfers are not available between Fernwood Fitness Studios and Fernwood Fusion studios.

17      Member Concerns or Complaints

17.1   If you wish to raise any concerns or complaints regarding our services or facilities, you should first address it with your Fernwood Fusion Home Studio Manager. We will acknowledge receipt of your concern within 7 days.

17.2   Should you wish to escalate a concern or complaint, please do so by writing to Fernwood at the postal address below and provide any documentation relevant to your concern. In this communication, please quote your full name, your membership number, the details of your Fernwood Fusion Home Studio, the concern that you have and how you would like to see the matter resolved.

          Fernwood Women’s Health Studios

          Membership Administration and Relations Department Level 1, 49 Elizabeth Street, Richmond VIC 3121

17.3   If you are a member of a Fernwood Fusion Home Studio  that provides services in the Australian Capital Territory, you have the right to make complaints to the Health Services Commissioner under the Human Rights Commission Act 2005 (ACT).

17.4   If you have a complaint and it cannot be resolved by us, you have the right to have the complaint referred to the Fair Trading Commissioner in your relevant State or Territory in Australia.

17.5   If you have a complaint regarding the National Fitness Industry Code of Practice (see clause 29) please contact Fitness Australia www.fitness.org.au

18      Breach of this membership agreement

18.1   You may cancel your membership at no charge if we are in fundamental breach of this Membership Agreement. Examples when you may cancel your membership for our fundamental breach are:

          (a)  when we have been unable to provide you with the facilities and services paid for, for a period of longer than 14 days without appropriate communication and without fair compensation such as deferring payments; or

          (b)  when we have materially breached this membership agreement and you have provided us with notice in writing of that breach and we have not taken reasonable steps within 14 days of receiving that notice to remedy the breach or provide fair compensation.

18.2   In addition to our other rights under this membership agreement, we may terminate your membership by written notice to you if you:

          (a)  fail to act in accordance with any obligation under this membership agreement and, if the failure is capable of remedy, you do not remedy the failure within 14 days of giving you written notice requiring you to do so;

          (b)  verbally or physically abuse other members or our staff;

          (c)  behave in a way that we consider, acting unreasonably, brings us or Fernwood into disrepute. This includes but is not limited to:

          (i) inappropriate use of public websites/chat sites; or

          (ii) conduct of illegal activities at a Fernwood Fusion Studio, including theft and prohibited drug use; or

          (d)  materially breach the Extended Hours Access Rules.

19      Risk and liability

19.1   You acknowledge and understand that participation in activities within your membership require varying degrees of physical exertion and/or physical risk which may cause your death or personal injury.

19.2   ACL: The Australian Consumer Law (ACL) contained in the Competition and Consumer Act 2010 (Cth) (CCA) provides certain guarantees in sections 60 to 62 (statutory guarantees) which generally require that services supplied to you:

          (a)  are rendered with due care and skill;

          (b)  are reasonably fit for any purpose which you, either expressly or by implication, make known to the supplier and might reasonably be expected to achieve any result you have made known to the supplier; and

          (c)  are supplied within a reasonable time (when no time is set).

19.3   Permitted exclusion: However, the CCA permits a supplier of recreational services to ask you to accept some limitations on those statutory guarantees. Accordingly, to the extent permitted by section 139A of the CCA, you acknowledge and agree that we exclude all liability to you for death or injury resulting from a failure by us to comply with any statutory guarantee.

19.4   In the previous sentence, “injury” means:

          (a)  physical or mental injury (including the aggravation, acceleration or recurrence of such an injury);

          (b)  the contraction, aggravation or acceleration of a disease; or

          (c)  the coming into existence, the aggravation, acceleration or recurrence of any condition, circumstance, occurrence, activity, form of behaviour, course of conduct or state of affairs in relation to you that is or may be harmful or disadvantageous to you or the community, or that may result in harm or disadvantage to you or the community.

19.5   Reckless conduct: This exclusion of liability does not apply if you have suffered any significant personal injury that is caused by our reckless conduct (within the meaning given to those terms by the CCA).

19.6   State based notices (applicable to Victoria and South Australia only): If your Fernwood Fusion Home Studio is in Victoria or South Australia, or you wish to use the facilities or services of a Fernwood Fusion Studio in Victoria or South Australia, please refer to the attached ACL Exclusion Notice which contains complementary information about the statutory guarantees and the limitations that we are allowed to place on them. These are without prejudice to the limitations contained in this clause. If you are a member of a Fernwood Fusion Home Studio that is in South Australia. you must sign and date the ACL Exclusion Notice and provide it to your Fernwood Fusion Home Studio before you participate in any activities at a Fernwood Fusion Studio.

19.7   General exclusions: Please note that nothing in this membership agreement excludes, restricts or modifies any term, condition, warranty, guarantee, right or remedy (including under a statutory guarantee) which cannot lawfully be excluded, restricted or modified. Otherwise, and except as expressly included in this membership agreement, all implied terms, conditions, warranties, rights or other additional obligations that can be lawfully excluded are excluded from this membership agreement. In particular, but subject to the preceding paragraph, we are not liable for:

          (a)  negligence; or

          (b)  breach of terms implied that services will be provided with reasonable care and skill, at common law that in either case results in your death or injury (as defined in paragraph 20.7(a)above) in connection with or under this membership agreement, but to avoid doubt we do not exclude liability for our reckless conduct.

19.8   We take no responsibility for the loss of or damage to your personal belongings.

19.9   You agree to pay for any damage to the facilities of a Fernwood Fusion Studio caused by you or your guests through a wilful act or negligence.

20      Assignment of Rights

20.1   We may assign the rights to your membership or sub-contract our obligations under this membership agreement to a third party at any time and without notice to you (Change of Ownership). We will make sure that the transferee agrees to honour the terms of this membership agreement.

21      Changes to this membership agreement, our services & facilities

21.1   You acknowledge that we may in our sole discretion from time to time alter:

          (a)  our opening hours, class timetable, facilities, items of equipment or any of the products and services we offer or supply; or

          (b)  our Pricelist and your membership fees that apply after any Fixed Term or Minimum Term; or

          (c)  our policies or rules (such as our Privacy Policy or Etiquette Policy).

21.2   We will prominently display the proposed change(s) at the facilities or on our website at least 60 days before the change if it relates to a change under clause 19.1(b), or at least 30 days if the change relates under clauses 19.1(a) or 19.1(c) (referred to as the notice of change). Your membership will be amended with effect from the effective date.

21.3   If we need to close temporarily for any reason, including but not limited to, renovation and/or building repairs and maintenance, we will place your membership on freeze where the closure is greater than 14 days in duration.

22      Cooling off

22.1   You may cancel your membership during the cooling off period without cause or reason.

22.2   The start and finish date and time of your cooling off period is set out in your membership details.

22.3   You must give us written notice of the cancellation of your membership within the cooling off period.

22.4   You must either:

          (a)  deliver the notice in person or have it delivered to the Fernwood Fusion Home Studio’s registered or business address; or

          (b)  post the notice to the Fernwood Fusion Home Studio’s registered or business address by certified mail.

22.5   A cooling off cancellation fee will be charged for cancelling your membership during the cooling off period. This fee is set out in your membership details.

22.6   We reserve the right to take the amount due on the first contracted debit date (as specified on your membership details) in the absence of payment being made by other means.

22.7   Any fees that are required to be refunded to you will be paid to you within 7 days after you have cancelled your membership. In determining the refund amount, we are entitled to deduct from any amount paid by you, the cooling off cancellation fee and a reasonable amount for any fitness products or services provided to you.

22.8   Unless agreed with your Fernwood Fusion Home Studio otherwise, if you have used any Additional Services at your Fernwood Fusion Home Studio during the first 7 days of your membership, you must pay for each of those sessions attended at a price equivalent to the current casual visit rate at your Fernwood Fusion Home Studio.

23      Cancelling your membership

23.1   Subject to clause 22, you may cancel your membership at any time using any of the methods of cancellation permitted by this clause 21.2 by providing us with the relevant notice period as specified in your membership agreement. We will respond to your request within 7 days.

23.2   Methods of cancellation:

          (a)  The preferred method is by visiting us and completing a cancellation form upon which you will be given your options regarding payment of relevant fees, a copy of the cancellation form and relevant payment receipts (if applicable).

          (b)  You may cancel your membership in writing by email or by post addressed to us. You must retain a copy of your cancellation notice.

          (c)  For the avoidance of doubt, you cannot cancel your membership verbally.

23.3   From the date your Home Studio receives your written request to cancel your membership, two further debits are required plus a cancellation fee if applicable. You will be entitled to use the facilities and services of your Fernwood Fusion Home Studio during the notice period.

23.4   All sessions and services used must be paid for in order for your membership to be finalised. These can be paid for in full or as part of your cancellation fees.

23.5   If you cancel your membership during a deferral period, the deferral period will end immediately (in line with scheduled direct debits) and the standard direct debit amount will apply along with the applicable notice period and cancellation fees.

23.6   If your membership is a fixed term or ongoing minimum term membership and you cancel your membership before the End Date or the Minimum Term End Date (as applicable), you must pay us a cancellation fee calculated in the manner specified in your membership details.

23.7   If you are cancelling for financial reasons, you should discuss with us an appropriate payment arrangement for all fees payable on cancellation, which can be implemented via your existing direct debit agreement.

23.8   On rare occasions your Fernwood Fusion Home Studio may cancel your membership by written notice to you without the need to give a reason. If your membership is cancelled under this clause 21.8, you will only be liable for the fees for the time you were a member and any other fees for services already provided to you. No cancellation fee will apply.

24      Cancelling your membership due to permanent sickness or physical incapacity

24.1   You may cancel your membership due to a permanent sickness or physical incapacity if you cannot exercise for a period of 12 months or longer provided that you give us:

          (a)  written notice of cancellation;

          (b)  completion of our permanent capacity declaration by a medical practitioner, as well as a medical certificate stating that you cannot use our services because of your permanent sickness or physical incapacity; and

          (c)  any other supporting documentation to our reasonable satisfaction.

24.2   If we are satisfied that you are entitled to cancel your membership due to permanent sickness or physical incapacity, we will cancel your membership with immediate effect and waive any notice period and any cancellation fees or downgrade fees. An administration fee may be charged by your Home Studio.

24.3   Your membership fees are required to be paid up to the date of the cancellation and fees owing by you prior to this date, are recoverable in full by us. The date of cancellation will be the date that we receive the documentation outlined in clause 22.1.

24.4   In the event your membership was pre-paid, we will refund the unused portion of your membership fees to you less an associated administrative fee (if applicable) within 21 days of receiving written notice of cancellation in accordance with this clause 22.

24.5   In the event that you make payments or authorise payments to be made periodically under your membership, upon receipt of a cancellation notice, we will immediately inform our membership administrator (or the relevant accounts department) that the deductions cease as soon as possible.

25      Clauses relating specifically to memberships being paid via direct debit

25.1   By nominating to pay via direct debit in your membership details you:

          (a)  authorise us to deduct from your nominated credit or debit account all fees and other charges for which you may be responsible under this membership agreement;

          (b)  acknowledge and agree that you have read the Direct Debit Request Service Agreement (DDRS agreement) and agree with the terms and conditions governing the debit arrangements between you and us set out in those documents.

25.2   Membership fees are paid in advance for services.

25.3   You will continue to be debited as per this membership agreement regardless of whether you are using our facilities or services or those of any other Fernwood Fusion Studio at any given time.

25.4   It is your responsibility to ensure that your banking details are correct and current. In the event that your account details change, you are required to provide written notice 14 days prior to your next scheduled debit.

25.5   Where unsuccessful debits occur due to us not having received updated details within a sufficient timeframe, you will incur a rejection fee as per your membership details.

25.6   If your payment is unsuccessful for any reason, we will attempt to contact you and send communication to you. We will also attempt to recover the unsuccessful payment plus the rejection fee prior to the next scheduled debit.

25.7   If we cannot recover the unsuccessful payment plus the rejection fee under clause 23.6, we will automatically add the amount to your next scheduled debit.

25.8   We collect, hold and use, information related to your commercial and consumer credit worthiness from Dun & Bradstreet (Website www.dnb.com.au/ Email pac.austral@dnb.com.au/ Phone 1300 734 806) and National Revenue Corporation (Website www.nrc.net.au/ Email info@nrc.net.au/ Phone 1300 130 108) and eCollect Pty Ltd (Website www.ecollect.com.au/ Email info@eCollect.com.au/ Phone 1300 666 585), credit reporting bodies, for all purposes permitted by law. We also disclose information to them. This activity is conducted for the purpose of assessing your credit capacity, eligibility or history in connection with an application or an obligation as a guarantor, collecting payments from you, and managing our credit relationship. Creditworthiness information includes information that is both positive (like payment information) and negative (like defaults or serious credit infringements that we may disclose to credit reporting bodies if you fail to pay us). Our privacy policy and the credit reporting body’s privacy policy (see our websites) have more information on how we, and the credit reporting body, manage personal information, including creditworthiness information. The policies also include how you can access, correct, and make complaints about personal information, request that your information is not used for credit pre-screening, and request a ban on use of credit information where you have been a victim of fraud.

25.9   Debits that are unsuccessful may be transferred to one of our preferred debt collection agencies for collection. We reserve the right to cancel your membership and you will be responsible for the payment of outstanding membership direct debits, bank fees and cancellation charges. You will also be responsible for and pay us for all costs incurred by the us (including costs for which the we may be contingently liable) in any attempt to collect any monies owed by you to us under this Agreement including debt collection agent costs, repossession costs, location search costs, process server costs and solicitor costs on a solicitor/client basis.

25.10 As a result of referral to our external collection agency, the details of your outstanding debt may be listed with a credit bureau.

25.11 In the event payments fall into arrears beyond 60 days of the original due date, upon failure to confirm receipt of the remaining balance in full, we reserve the right to report default for the remaining balance to a Credit Reporting Bureau. Such a default listing would remain on your personal credit file for up to five years, potentially inhibiting your ability to obtain future credit from other credit providers.

25.12 Should your membership be cancelled by us because of unsuccessful payments, and you wish to re-join a Fernwood Fusion Studio, you must pay all outstanding fees out in full. You may be required to pay a joining fee before you are allowed to re-join as a member of the Fernwood Fusion Studio.

25.13 Once periodic debit payments are initiated as per this membership agreement, no notice of the debits will be issued to you.

25.14 Receipts for direct debit payments made will be provided on request for periods of six or twelve months only.

26      Intellectual property

          No rights in relation to Fernwood Fusion’s logo, trade marks or any other intellectual property rights associated with its business, techniques, exercise programs or classes are granted to you under this membership agreement, except that any exercise program created for you may be used while you are a member of a Fernwood Fusion Studio for the purpose of your exercise activities.

27      Severability & waiver

          If a court finds that any part of any term of this membership agreement (including these Terms) is or becomes illegal, void or unenforceable, that part is deleted and this does not invalidate the rest of this membership agreement. If we do not enforce our rights under this membership agreement at any time, it does not mean that we may not do so on future occasions.

28      Applicable law

          The law of the State/Territory where your Fernwood Fusion Home Studio is located applies to this Membership Agreement.

29      National Fitness Industry Code of Practice

          If you would like to view the National Fitness Industry Code of Practice please go to the Fitness Australia website at www.fitness.org.au

30      force majeure

30.1     Fernwood Women’s Health Studios will not be responsible for any delay in performing their obligations under these terms and conditions due to causes beyond reasonable control.

30.2    In the event your studio is closed for a period of longer than 10 days your membership will be automatically downgraded to a virtual membership. Please refer to the price list for costing and you will retain full access to your online members platform. Your membership will be automatically upgraded back to its full cost once the studio reopens for trade.    

31      Definitions & Interpretation

          In these Terms, unless the context otherwise requires or implies, the following expressions have the meanings set opposite each of them:



Additional Services

Is defined in clause 9.

Fernwood Fusion

Fernwood Womens Health Studios (Australia) Pty Ltd ACN 123 716 950

Fernwood Fusion Studio

Means the owner means the owner and operator of any fitness studio using the Fernwood Fusion brand and system, and includes Fernwood Fusion or any of its affiliates, and any independent business proprietor operating under franchise from Fernwood Womens Health Studios.

End Date

Is defined in clause 6.2.

Etiquette Policy

Means our Etiquette Policy as amended from time to time.

Membership Term

Means the period of your membership which is stated in this membership agreement

Minimum Term

Means the minimum term commitment for either an ongoing membership or a flexible memberships (refer to clause 6)

Minimum Term End Date

Is defined in clause 6.3

Our Pricelist

means our pricelist of your Fernwood Fusion Home Studio that may change from time to time.

Our Privacy Policy

Means our privacy policy as amended from time to time.

Reciprocal Studio Vouchers

Means the vouchers we provide to you as part of your membership to use the facilities or services of another Fernwood Fusion Studio.

This membership agreement

means the agreement between you and us which arises when you submit your application for membership, and includes your membership details and these Terms.

Your membership details

are the details about your membership that we send to you after you submit your application for membership.

We, us

means your Fernwood Fusion Home Studio.

You, your

means the person who is specified as the member in your membership details.

Your Fernwood Fusion Home Studio

means the operator of the Fernwood Fusion Studio specified in your membership details.





Please confirm with your home studio for specified amount.

Downgrade Fee


Transfer fee (Member to Member)


Transfer fee (Studio to Studio)


Reciprocal Studio Vouchers

$120.00 for extra 12 visits

Rejection Fee


Administration fee to cancel due to permanent sickness or physical incapacity


Freeze fee

$12.00 per fortnight (debited on a pro-rata basis)

Cooling Off Cancellation Fee


Cancellation Fees

12 Month Membership: $200
6 Month Membership: $100
Please note: the cancellation fees specified above are in addition to the two further direct debits notice outlined in clause 23.3.

Third Party Collection Agency


Online members access

$9.95 per week (debited fortnightly)


Please note that our fees are subject to change by notice in accordance with this membership agreement. See clause 21 of the Terms & Conditions.

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Terms & Conditions: Participating Fernwood Fusion studios only. An Activation Kit fee may apply. Fernwood Fusion studios are women’s only.